Frequently Asked Questions
How many invitations should I order?
We recommend you start by creating a document in Excel or Google Sheets with a list of your guests - then you will be able to see how many guests you have and how many will fit onto the same invitation.
Generally speaking you will need around two thirds of your guest list, but we always recommend ordering at least 10 invitation suites more than your final amount, as there will be people who cannot attend and you may wish to invite others to replace them.
What print methods can I choose from?
We print in standard (digital) printing, as well as offering white ink, hot foil and letterpress. You can read more about our print options and their properties on our how we work page. When browsing each piece, you can choose the print method and quantity you would like for each piece, letting you build your own suite that will suit your style and price point.
How long does it take for me to receive my order?
Generally speaking, we can design and deliver your semi-custom stationery to you in around one month depending on the amount of changes you would like to make as well as your print method of choice.
Should I order all of my stationery at the same time?
We recommend that you order your stationery in the following time frames for the smoothest experience.
We recommend that you order your Save the Dates as soon as you have booked your venue and have your date set in stone (could be 12 months in advance) - this will allow your guests to plan ahead and ensure they can make it to your special day.
Invitations and enclosures should be mailed to your guests at least 3 months prior to the wedding (earlier if you are having a destination wedding). This will allow your guests time to respond to your RSVP (your RSVP date should be at least 1 month prior to the event date, to ensure you have enough time to organise any on the day stationery).
On the Day stationery typically will not be able to be finalised until your RSVP date has passed and your guest list confirmed. This would include items like the seating chart and place cards. These would be ordered last, but should be ordered about a month prior to your event to allow for printing and delivery.
Can I order more invitations at a later date?
While this is possible, it will be significantly more expensive to order more at a later date rather than ordering more up front. To ensure you do not need to order more invitations at a later date, we strongly recommend ordering at least 10 more invitation suites than you think you will require in your initial order.
Do you offer samples?
Yes! We have created a beautiful pack of samples that display examples of each printing method in a variety of colours and paper stocks. You can order the sample packs for each collection on their respective pages for $19.95 including shipping, and we will deduct the cost of the sample pack from your final order if you decide to proceed.
Do you ship outside Australia?
Yes! We work with couples overseas and can ship internationally. For turn around times, please check out our Shipping & Delivery page for more information.
What kinds of changes can I make to your semi-custom collections?
All of our semi-custom collections are designed as complete collections where each piece works together to create a cohesive whole. If there is a particular look you would like to achieve please let us know, depending on the change there may be a custom design fee but we are always looking for how we can help to make your stationery yours.
How long does shipping take?
You can expect to receive your order within 3 - 5 business days of despatch if you live within a metro area and up to 8 business days for regional deliveries (we will provide tracking information at the time your order is dispatched).
Please check our Shipping and Delivery page for a more detailed time breakdown.
We ship with both Sendle and Australia Post, using their carbon neutral solutions.
Can you rush my order?
If you need a rush order, it is best to contact us as soon as possible before you place your order. We will then make sure that we can meet your deadline and can work with you to ensure you receive everything you need in time for your big day.
Additional costs for expedited design, printing and shipping may be incurred depending on how quickly you need your stationery, of which we can advise you before you proceed with the order.