How can we help?

Frequently Asked Questions


Do you offer samples?

Yes! We have created a brand new sample pack that showcases our work and provides swatch samples of each colour to help make choosing colours easy.

You can order the sample packs for each collection here.

What is included in the sample pack?

In the sample pack you will receive a complete invitation suite and a selection of on the day items of your chosen collection, as well as a swatch pack of our most popular card colours (listed on our How it Works page).

The pack will also include examples of foil and letterpress invitations, as well as embellishments like bands, wax seals and tear drop clips.

Can I order a personalised sample?

Our samples packs are all preprinted and include a variety of samples from past work as well - as such as aren’t able to personalise your samples.

During the design process you will receive a proof to review which will show how your wording and colours will appear before you approve your prints for production.


Can I change the colours from what is shown on your website?

Yes! After your purchase you will receive an email to complete your design questionnaire. In this questionnaire you will provide your event details as well as pick which colours you would like for your stationery, as well as provide any inspiration or ideas you have if you need help choosing.

Check out our How it Works page for a full range of our coloured card options, or get in touch for us to find something to suit your event and inspiration.

How many invitations should I order?

We recommend you start by creating a document in Excel or Google Sheets with a list of your guests - then you will be able to see how many guests you have and how many will fit onto the same invitation.

Generally speaking you will need around two thirds of your guest list, but we always recommend ordering at least 10-20 invitation suites more than your final amount for spares, new guests, and in case you've forgotten anyone in the process.

Can I order more invitations at a later date?

You can, but we have minimum setup fees for a print run, so it is a smarter decision to purchase more invitations up front rather than having to purchase more at a later date.

To ensure you do not need to order more invitations, we strongly recommend ordering at least 10 to 20 more invitation suites than you think you will require.

When should I place my order for invitations?

It is convention to send your invitations out 3 - 4 months before your event.

We recommend that you get in touch around 2 - 3 weeks before you plan to send your invitations. Allow more time for letterpress and foil.

When do I need to place my order for on the day items?

You should place your order around 5 weeks in advance of when you need to receive your printed pieces. This will allow us time to design your order, produce and deliver your items before your event.

Can you rush my order?

If you need a rush order, it is best to contact us as soon as possible before you place your order. We will then make sure that we can meet your deadline and can work with you to ensure you receive everything you need in time for your big day.

Our standard rush fee is an additional 30% on the items you will need rushed and will be payable prior to your order being sent to production.

Do I need to order envelopes with my stationery?

No, all of our invitations, save the dates, engagement invitations and bridal shower invitations come with premium white euro flap (V shaped flap) envelopes. Coloured envelopes are available separately in each collection as an upgrade.

What happens after I make my purchase?

You’ll receive two emails - the first being an order confirmation, and the second email has a link to begin your design questionnaire. Completing the questionnaire in this email will provide us with your event details and information so we can begin designing your order.

Please note it may take up to 10 minutes to receive your questionnaire email, and it may be sent to your junk or spam so please check there.

What if I want quantities that aren't listed on the website?

If you’re looking for quantities that aren’t listed, please get in touch and we can provide a custom quote. 

Please note that the minimums are for each product and are listed (e.g. 20 pieces for digital and 50 for foil or letterpress).

What if I want an item I can’t see on the website?

If you’re after something you have seen elsewhere or a product you would like that we don’t currently offer - please get in touch and we can work with our suppliers to try to assist you.

Can I pay via a deposit?

We have a number of payment options that you can choose from including Afterpay.

We can also offer a deposit if needed, with the final amount due prior to your order being sent for production.

If you would like to pay via a deposit, please contact us and we can issue an invoice for 50% of your order total.

Do I need to have the wording ready before I place my order?

Not at all! If you’re having trouble writing the wording for your cards, we recommend taking a look at some of the examples on our website and Instagram, or we can help you to word these perfectly during your design phase.

What is the minimum number of invitations I can order?

We have a minimum order for 20 invitations for digital printing, and 50 for letterpress or foil.

What if I have any questions before placing my order?

If you have any questions at all please do not hesitate to get in touch with us via our contact page or through our live chat available during business hours. You can also contact us via phone or DMs on Instagram.

How do I have my guest names and addresses printed on the envelopes?

To have your guest names and addresses printed on your envelopes - you will need to purchase envelope printing. Each collection has its own design for envelope printing which you can choose, or you can browse all the designs by navigating to envelope printing in the main menu or via our search.

What happens if I select to print my guest’s name?

If you select to print your guest’s name when adding that item to your cart, then we will add each of your guests names to the top of each physically printed invitation or item. You can provide the guest names in an Excel or Google Sheet through our Templates page. 

What are the struts for the signage?

The struts are cardboard pieces with self adhesive that can be stuck to the reverse of your signage. Available in small, medium and large for their respective signs - if purchased they will be included with your signage and require minimal assembly.

What is the difference between the printed card and foam board?

Printed card signage is printed directly onto the cardstock that we use for products such as invitations, menus, and place cards. The card has been dyed during the manufacturing process and will be the same colour on both sides regardless of printing.

Foam board is a thicker material (either 3mm or 5mm thick) that is always manufactured to be white. The chosen design is printed onto the front surface of the board. Due to the nature of the print process, the printed colour may appear slightly different to the dyed card stock variety.

What if I want something custom?

We love to create custom work for those looking for something unique, so please get in touch with us and provide quantities, print methods and inspiration that you are interested in and we can create a proposal for you.

How many trees will my order plant?

We have partnered with One Tree Planted to contribute to the planting of trees for every order placed. We plant one tree per order, so we anticipate planting multiple trees for you if you work with us on your save the dates, invitations, on the day pieces and thank you cards (and more!).

The trees will be planted in areas to relieve the impact of bushfires and to assist in the creation of sustainable forestries which help to remove CO2 from the atmosphere.

Design Changes

Can I add a QR code to my invitation suite or RSVP card?

Absolutely! We can generate the QR code for you as well. All you need to provide is the URL of your website and we will be able to generate this to add to your pieces.

We can add this anywhere you would like, but would typically recommend it to be added on your RSVP or details card.

What kinds of changes can I make to your semi-custom collections?

All of our semi-custom collections are designed as complete collections where each piece works together to create a cohesive whole.

If there is a particular look you would like to achieve please let us know, but we are always looking for how we can help to make your stationery personalised for you.  

When do I need to provide my guest names / addresses for printing?

You’ll need to provide these before your order is sent for production, but they won’t be required right away. Please note these are only needed if you have selected to have your guest names printed on each invitation, bands, envelopes, or on the day pieces.

We will need your guest details for seating charts to be provided prior to beginning design work.

How many rounds of changes can I have to my wording or colours?

Your purchase includes your initial design and two additional rounds of amendments. We find that most orders can be designed and ready for approval after 1 round of amendments for any small changes needed. 

If you have specific requirements for wording or colours you would like for certain items you can let us know during the design questionnaire and we can ensure to action these from the beginning of your order.

Can I have my signage cut to shape?

We can offer cut shapes on all foam board products (small signage through to large signage like welcome signs and seating charts).

Printed card products such as small signage have other minimums, but can organise for an additional charge if you get in touch with us.

Can I letterpress in white ink?

Due to the nature of letterpress inks being somewhat transparent, this is not possible for us to offer. If you would like cards with a deboss effect with white ink, please contact us about using a white foil to press into the card which will give a similar effect.


How long will it take to receive my order?

Once approved, digital printing production time is 5 - 10 business days, with letterpress and foil 10 - 15 business days plus shipping. Shipping turnaround times can be found on our shipping and delivery page.

Most on the day items are digitally printed but will need to be approved at least three weeks before the date you require them.

Can you print my design for me?

We don't offer a print service and work only with our designs and packages.


How will my order arrive?

Invitations and smaller on the day items such as menus and placecards will arrive packaged but separately ready for assembly.

Large signage may arrive separately and tracking will be provided for all packages where available.

Do you ship outside Australia?

Yes! We work with couples overseas and can ship internationally. For turn around times, please check out our Shipping & Delivery page for more information.

Can I pick my order up from your studio?

Yes! Our studio is located in Marrickville in Sydney, Australia. If you’re nearby and would like to pick up your order please let us know and we will coordinate timing with you once your order is ready for collection.

How are international orders shipped?

We ship complimentary and international orders through our national carrier - Australia Post.

Australia Post partner with USPS for orders sent to the United States, so tracking for your package can be tracked on either carriers site.

International Express orders are sent via DHL Courier, and appropriate tracking will be provided at the time we book your parcel.

Get in touch

Have questions about our work or need assistance?