Shipping & Delivery
Free shipping within Australia
All orders on our website include free shipping within Australia and $50 flat rate international shipping. All orders are shipped from our location in Sydney.
Order Processing and Dispatch
Once you have approved your digital proof and your order is printed, we will check, pack and ship your order to you. This means that orders will be dispatched from our location within 24 hours of receiving the order from our printing partner. We will ship Monday through Friday, excluding any weekends and holidays.
Notification and Address Errors
You will receive email notification for your order at each stage of the process, and we pride ourselves on keeping our customers well informed throughout the process. Please ensure that all your details are correct when you place your order, or contact us ASAP at firstname.lastname@example.org should you notice that there is an error so we can ensure that your order is shipped to the correct address.
Tracking your order
When your order is picked up by our delivery service you will receive a confirmation email with your tracking number with a link so you are able to track the location of your package. If there are any problems with your tracking number or your package delivery, please contact us on any of our channels (Instagram, Facebook, live chat or email) and we will get back to you ASAP with a resolution and status of your delivery.
Signature on delivery
Please note that all of our deliveries are sent with an authority to leave. We strongly recommend that if you are not at home during business hours to have your order shipped to an address where you know you or a trusted friend or family member will be present to receive your gorgeous stationery.
Typical shipping time frames within Australia
|Location||Typical Delivery Time|
|Adelaide||3 business days|
|Albury||3 business days|
|Bendigo||3 - 4 business days|
|Brisbane||3 business days|
|Bundaberg||3 - 4 business days|
|Cairns||4 - 8 business days|
|Canberra||2 - 4 business days|
|Central Coast||1 - 2 business days|
|Coffs Harbour||2 - 4 business days|
|Darwin||5 - 12 business days|
|Geelong||3 - 4 business days|
|Gold Coast||2 - 4 business days|
|Hobart||5 - 7 business days|
|Melbourne||2 - 3 business days|
|Newcastle||1 - 2 business days|
|Perth||5 - 7 business days|
|Port Macquarie||2 - 4 business days|
|Sunshine Coast||3 - 4 business days|
|Sydney||1 - 2 business days|
|Toowoomba||2 - 3 business days|
|Townsville||4 - 8 business days|
|Wollongong||2 - 3 business days|